FAQ

1. Where do you ship?

We currently ship to Australia. Orders outside Australia cannot be processed at this time.

2. How long does delivery take?

Orders are processed within 1–3 business days. After processing, estimated delivery time is 8–12 business days.

3. Do you offer free shipping?

Yes. We offer free standard shipping on all orders to Australia.

4. Will I receive tracking information?

Yes. Once your order has shipped, you will receive a confirmation email with your tracking link or tracking number.

5. Can I change my delivery address after ordering?

Please contact us as soon as possible. Address changes may not be possible once the order has entered processing.

6. Can I cancel my order?

Orders may be cancelled within 30 minutes of being placed, provided the order has not yet entered processing.

7. Can I return an item?

Yes. Eligible items may be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition.

8. How do I start a return?

Please contact our support team before sending any item back. Returns must be approved before they are shipped.

9. Who pays for return shipping?

For change-of-mind returns, the customer is responsible for return shipping costs and any applicable customs or clearance fees.

10. What if my item arrives damaged or incorrect?

Please contact us with your order number and clear photos or video of the issue. We will review the case and provide an appropriate solution.

11. What payment methods do you accept?

Available payment methods may include Visa, Mastercard, American Express, PayPal, and other options shown at checkout.

12. How can I contact customer support?

You can contact us through our contact page. We aim to respond within 24 business hours.

Useful Links

Shipping Policy:
https://lorienmaison.com/policies/shipping-policy

Return & Refund Policy:
https://lorienmaison.com/policies/refund-policy

Transactions Policy:
https://lorienmaison.com/pages/transactions-policy

Contact Page:
https://lorienmaison.com/pages/contact

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FAQ