FAQ

At Lorien Maison, we believe dressing well should feel simple, elegant and natural.

Lorien Maison was created in 2023 with a focus on timeless, feminine pieces that are easy to wear and easy to style.

Our collections are inspired by clean designs, soft silhouettes, refined details and versatile colours that can be worn confidently through different moments and seasons.

Rather than following every trend, we focus on pieces that feel wearable, feminine and effortless.

How We Operate

We believe customers should clearly understand who they are buying from and how their order is handled.

Lorien Maison is an online womenswear retailer operated by WHESANTOS, LLC, a company registered in the State of Florida, United States.

We are not an Australian-registered company.

We sell exclusively to customers in Australia, and all prices on our website are displayed and charged in Australian Dollars (AUD).

Where Our Products Come From

Lorien Maison does not manufacture its own garments.

Our collections are sourced from selected apparel manufacturers and suppliers.

Orders are prepared and dispatched through our fulfilment partner's warehouse in Guangdong, China.

We provide this information clearly so you know how your order is handled before you make a purchase.

Delivery Times

Your order goes through two stages:

Order preparation: 1–3 business days
This is the time needed to prepare, check and pack your order.

Delivery: 2–5 business days
Once your order has been dispatched, it normally takes 2–5 business days to reach you.

Total estimated delivery time: 3–8 business days from the date of purchase.

Business days are Monday to Friday and exclude public holidays.

Delivery may occasionally take longer because of carrier delays, public holidays, weather, customs procedures or other circumstances outside our reasonable control.

Your Rights as an Australian Customer

Because we sell products to consumers in Australia, your purchase may be protected by the Australian Consumer Law.

If a product is faulty, unsafe, significantly different from its description or does not perform as represented, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Nothing in our policies is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded under Australian Consumer Law.