Terms of service

This website is operated by Lorien Maison.

Throughout the site, the terms “we”, “us” and “our” refer to Lorien Maison. By accessing our website, browsing our store, creating an account, or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Cancellations Policy, and any other policies linked on our website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access our website or use our services.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or territory of residence, or that you are using the website with the involvement and consent of a parent or legal guardian where required.

You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not use our website in a way that violates any applicable laws, regulations, third-party rights, or these Terms.

Any breach of these Terms may result in the suspension or termination of your access to our website or services.

2. General Conditions

We reserve the right to refuse, limit, cancel, or review any order for legitimate reasons, including but not limited to:

Suspected fraud
Unauthorised or suspicious payment activity
Incorrect customer information
Pricing or product information errors
Stock availability issues
Technical or system errors
Misuse of promotions or discount codes
Breach of these Terms

If we cancel an order after payment has been made, we will issue a refund to the original payment method, unless otherwise required by law.

You may not reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of our website, service, product listings, images, branding, or content without our express written permission.

Payment information is transmitted securely using encrypted technology through our authorised payment service providers.

3. Accuracy, Completeness & Timeliness of Information

We make reasonable efforts to ensure that the information on our website is accurate, complete, and current.

However, occasional errors, inaccuracies, or omissions may occur, including in relation to:

Product descriptions
Product images
Product availability
Pricing
Promotions
Shipping information
Estimated delivery times

The content on our website is provided for general information and shopping purposes only. It should not be relied upon as professional, legal, medical, financial, or technical advice.

We reserve the right to correct, update, or modify website content at any time where reasonably necessary.

4. Products, Colours & Availability

Certain products may be available exclusively online and may have limited quantities.

We make every effort to display product images, colours, textures, sizes, and details as accurately as possible. However, we cannot guarantee that your device screen will display colours or details exactly as they appear in real life.

Product availability may change without notice.

We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time, where legally permitted.

5. Prices & Promotions

All prices are displayed in the currency shown on our website or checkout.

Prices for our products may change without notice before an order is placed.

Once an order has been placed, we will not change the price of that order except where there is an obvious error, technical issue, or pricing mistake. If this occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a refund.

Promotional offers, discounts, and coupon codes may be subject to additional conditions, including expiry dates, minimum order values, product exclusions, or usage limits.

We reserve the right to modify, suspend, or cancel promotions where legally permitted.

6. Formation of Contract

The presentation of products on our website does not, by itself, constitute a legally binding offer.

By placing an order, you submit an offer to purchase the selected product or products.

After your order is placed, you may receive an order confirmation email. This email confirms that we have received your order, but it does not necessarily mean that your order has been fully accepted.

A purchase contract is formed when your order is accepted by us, which may occur when your order enters fulfilment, is dispatched, or when we otherwise confirm acceptance.

We reserve the right to refuse or cancel an order before acceptance for legitimate reasons, including suspected fraud, payment issues, stock unavailability, address issues, product listing errors, or breach of these Terms.

If an order is cancelled after payment has been made, a refund will be issued to the original payment method.

7. Billing & Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our website.

You are responsible for ensuring that your:

Name
Email address
Billing address
Delivery address
Telephone number, if provided
Payment details

are accurate and up to date.

We are not responsible for delays, failed deliveries, returned parcels, or additional costs caused by incorrect or incomplete information provided by the customer.

We reserve the right to refuse or cancel orders where inaccurate, incomplete, suspicious, or fraudulent information is provided.

8. Payment Processing

Payments on our website are processed securely through authorised third-party payment service providers.

Available payment methods may include:

Visa
Mastercard
American Express
Discover
Dinners Club
PayPal
Apple Pay
Google Pay
Shop Pay

All available payment methods will be shown at checkout before you complete your purchase.

We do not store full payment card details on our own servers. Payment information is handled by the relevant payment service provider in accordance with its own security standards and privacy practices.

By placing an order, you confirm that you are authorised to use the selected payment method.

9. Shipping & Fulfilment

Shipping, delivery areas, processing times, estimated delivery times, tracking, failed deliveries, and related delivery matters are governed by our Shipping Policy.

Lorien Maison fulfils orders through its warehouse and logistics partners.

Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

The fulfilment and shipping process for your order may vary depending on:

Product availability
Destination address
Logistics requirements
Carrier availability

Orders containing more than one item may occasionally be shipped in separate parcels.

Estimated delivery times are provided in our Shipping Policy. These timeframes are estimates and may be affected by factors outside our direct control, including carrier delays, customs procedures, public holidays, seasonal demand, or incorrect delivery information.

10. Customs, Duties & Import Charges

Orders may be fulfilled from our warehouse in China and shipped internationally to Australia.

Where applicable, customs duties, import taxes, clearance charges, or other local fees may depend on the destination country, order value, product type, and applicable laws.

For orders shipped to Australia, any applicable charges shown at checkout will be clearly displayed before payment.

If additional customs duties, taxes, or clearance fees are requested by local authorities or carriers, the customer may be responsible for those charges unless otherwise required by law.

We are not responsible for delays caused by customs clearance procedures.

11. Returns, Refunds & Cancellations

Returns, refunds, exchanges, failed deliveries, cancellations, and damaged or faulty items are governed by our Returns, Refunds & Cancellations Policy.

Nothing in these Terms or in our Returns, Refunds & Cancellations Policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

If a product is faulty, damaged, unsafe, incorrectly supplied, or significantly different from its description, you may be entitled to a remedy under Australian Consumer Law.

For change-of-mind returns, eligibility, return costs, restocking fees, and return instructions are explained in our Returns, Refunds & Cancellations Policy.

12. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund, or other remedy if a product:

Has a major problem
Is unsafe
Is significantly different from its description or sample
Is not fit for its usual purpose
Does not do what we said it would do
Has a minor problem that cannot be fixed within a reasonable time

These rights apply in addition to any store policy, warranty, or guarantee offered by Lorien Maison.

Nothing in these Terms limits your rights under Australian Consumer Law.

13. Optional Third-Party Tools

We may provide access to third-party tools, apps, integrations, payment providers, tracking tools, or services that we do not own or control.

You acknowledge and agree that access to such tools is provided on an “as available” basis.

We are not responsible for the performance, availability, content, security, or practices of third-party tools.

Your use of third-party tools may be subject to the terms and privacy policies of the relevant third-party provider.

14. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

We are not responsible for examining, evaluating, approving, or guaranteeing the content, accuracy, security, or practices of third-party websites.

Any transactions, communications, or interactions with third parties are solely between you and the relevant third party.

We recommend reviewing the terms and privacy policies of any third-party website or service you use.

15. User Content, Reviews & Submissions

If you submit reviews, comments, suggestions, ideas, photos, videos, feedback, or other content to us, you grant Lorien Maison a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, translate, distribute, and display that content for business, marketing, customer service, and website purposes, where legally permitted.

You must not submit content that is:

False or misleading
Unlawful or harmful
Offensive, abusive, or discriminatory
Defamatory
Infringing on intellectual property rights
Containing malware, spam, or harmful code
Violating another person’s privacy or rights

We reserve the right to remove or refuse user content where reasonably necessary.

16. Intellectual Property

All content on this website, including text, images, graphics, product names, logos, layouts, designs, icons, videos, and other materials, is owned by or licensed to Lorien Maison, unless otherwise stated.

You may use our website only for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, sell, exploit, or use any website content without our express written permission.

Unauthorised use of our intellectual property may result in legal action.

17. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information may be collected, used, stored, and disclosed as described in our Privacy Policy.

This may include sharing necessary order and delivery information with our warehouse, logistics partners, shipping carriers, payment processors, customer support providers, and other service providers involved in operating our business.

18. Errors, Inaccuracies & Omissions

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions relating to:

Product descriptions
Pricing
Promotions
Offers
Shipping charges
Transit times
Product availability
Images or specifications

We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information is inaccurate, where legally permitted.

If your order is affected by a material error, we will contact you where possible and provide an appropriate solution, which may include cancellation and refund.

19. Prohibited Uses

You must not use our website, products, services, or content:

For any unlawful purpose
To solicit others to perform or participate in unlawful acts
To violate any applicable laws or regulations
To infringe upon our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others without consent
To spam, phish, pharm, pretext, crawl, scrape, or interfere with website security
To interfere with or bypass security features of the website
To misuse promotions, discounts, refund processes, or payment systems

Violation of these prohibited uses may result in termination of your access to our services.

20. Limitation of Liability

To the maximum extent permitted by law, Lorien Maison is not liable for indirect, incidental, special, or consequential losses arising from your use of our website, products, or services.

However, nothing in these Terms excludes, restricts, or modifies any liability, guarantee, right, or remedy that cannot be excluded under Australian Consumer Law or other applicable laws.

Where our liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

21. Indemnification

You agree to indemnify and hold Lorien Maison, its owners, directors, employees, contractors, service providers, warehouse partners, logistics partners, shipping partners, and affiliates harmless from any claim, demand, loss, liability, or expense arising from:

Your breach of these Terms
Your misuse of the website
Your violation of applicable laws
Your violation of third-party rights
Fraudulent, abusive, or unlawful conduct

This clause applies to the extent permitted by law and does not limit your rights under Australian Consumer Law.

22. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to remain valid and enforceable.

23. Termination

These Terms remain in effect unless terminated by you or by us.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services if you breach these Terms, misuse our website, engage in suspected fraud, or violate applicable laws.

Termination does not affect any obligations or rights that arose before termination, including payment obligations, refund rights, consumer guarantees, or legal remedies.

24. Governing Law

These Terms are governed by the laws applicable in Australia.

If Lorien Maison is operated by an overseas entity, these Terms still do not exclude, restrict, or modify any mandatory consumer protection rights that may apply to customers in Australia.

You may also have rights under the laws of your country, state, or territory of residence.