Terms of service

Terms of Service

This website is operated by Lorien Maison.

Throughout this website, the terms “we”, “us”, and “our” refer to Lorien Maison, operated by WHESANTOS, LLC.

By accessing our website, browsing our store, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Cancellations Policy, Cookie Policy, and any other policies made available on our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access our website, place an order, or use our services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or territory of residence, or that you are using the website with the involvement and consent of a parent or legal guardian where required.

You agree not to use our website, products, services, checkout, payment systems, customer support channels, or other facilities for any unlawful, fraudulent, abusive, misleading, or unauthorised purpose.

You must not use our website in any way that violates applicable laws, regulations, third-party rights, intellectual property rights, or these Terms.

A breach of these Terms may result in suspension or termination of access to our website or services where appropriate.

2. General Conditions

We reserve the right to refuse, review, limit, or cancel an order for legitimate reasons, including:

Suspected fraud
Unauthorised or suspicious payment activity
Incorrect, incomplete, or misleading customer information
Pricing or product information errors
Stock availability issues
Technical or system errors
Misuse of promotions or discount codes
Violation of these Terms

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method, unless another remedy is agreed or required by applicable law.

You may not reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of our website, service, product listings, images, branding, designs, or content without our prior written permission.

Payment information submitted at checkout is processed using secure technology through authorised third-party payment service providers.

3. Accuracy, Completeness & Timeliness of Information

We make reasonable efforts to ensure that information displayed on our website is accurate, complete, and current.

However, occasional errors, inaccuracies, or omissions may occur, including in relation to:

Product descriptions
Product images
Colours and specifications
Product availability
Prices
Promotions
Shipping information
Estimated processing or delivery times

Website content is provided for general information and shopping purposes and should not be relied upon as professional, legal, medical, financial, or technical advice.

We may correct, update, or modify website information where reasonably necessary.

4. Products, Colours & Availability

Certain products may be available exclusively through our online store and may be offered in limited quantities.

We make reasonable efforts to display product images, colours, textures, sizes, measurements, and other details as accurately as possible.

However, colours and visual details may appear differently depending on your screen, display settings, lighting, or device.

Product availability may change without notice.

Where legally permitted, we may limit quantities or discontinue products at any time.

5. Prices, Currency & Promotions

We sell exclusively to customers in Australia.

All prices displayed on our website and charged at checkout are shown in Australian Dollars (AUD), unless clearly stated otherwise.

Product prices may change before an order is placed.

Once an order has been submitted, we will not ordinarily change the price for that order.

If an obvious pricing error, technical error, or listing mistake occurs, we may contact you before fulfilment and provide the option to proceed at the correct price or cancel the affected item or order for an appropriate refund.

Promotional offers, discount codes, and special campaigns may be subject to additional conditions such as:

Expiry dates
Minimum order values
Product exclusions
Maximum usage limits
Customer eligibility requirements
Combination restrictions

We may modify, suspend, or discontinue promotions where legally permitted.

6. Formation of Contract

The display of products on our website does not by itself constitute a legally binding offer.

By submitting an order, you make an offer to purchase the selected product or products.

After placing your order, you may receive an automated order confirmation.

This confirmation indicates that we received your order but does not necessarily mean that the order has been fully accepted for fulfilment.

A purchase contract is formed when we accept your order, which may occur when the order enters fulfilment, is dispatched, or when acceptance is otherwise communicated to you.

Before acceptance, we may refuse or cancel an order for legitimate reasons such as:

Suspected fraud
Payment failure
Stock unavailability
Delivery address problems
Product listing or pricing errors
Violation of these Terms

If an order is cancelled after payment has been collected, an appropriate refund will be issued.

7. Billing, Shipping & Account Information

You agree to provide current, complete, and accurate information when creating an account or making a purchase.

This includes ensuring that the following details are correct:

Full name
Email address
Billing address
Delivery address
Telephone number, where provided
Payment information

You are responsible for reviewing your information before completing your purchase.

We may not be responsible for delays, failed deliveries, returned parcels, or additional reasonable costs resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

We reserve the right to review or cancel orders containing information that appears inaccurate, incomplete, suspicious, or fraudulent.

8. Payment Processing

Payments through our website are processed securely by authorised third-party payment service providers.

Depending on availability at checkout, payment methods may include:

Visa
Mastercard
American Express
Discover
Diners Club
PayPal
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed at checkout

Available payment options will be displayed before you complete your purchase.

We do not store full payment card details on our own servers.

Payment information is handled by the relevant payment service provider in accordance with its security standards, terms, and privacy practices.

By submitting an order, you confirm that you are authorised to use the payment method selected.

9. Shipping & Fulfilment

Shipping destinations, order processing times, estimated delivery times, tracking information, failed deliveries, and other delivery matters are governed by our Shipping Policy.

Lorien Maison uses third-party fulfilment and logistics partners to prepare and deliver orders.

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

Orders are dispatched from our fulfilment partner's warehouse in Guangdong, China.

The fulfilment and shipping process may vary depending on:

Product availability
Delivery destination
Logistics requirements
Carrier availability
Order size
Customs or import processes

Orders containing multiple products may occasionally arrive in separate parcels.

Estimated delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, severe weather, seasonal demand, or incorrect delivery information.

10. Customs, Duties & Import Charges

Orders are fulfilled from our warehouse partner in China and shipped internationally to customers in Australia.

Depending on applicable law, order value, product type, and other circumstances, customs duties, import taxes, clearance charges, or similar fees may apply.

Any mandatory charges collected by us at checkout will be displayed before you complete payment.

If additional customs, tax, or clearance charges are lawfully imposed by authorities, carriers, or customs agencies, responsibility for those charges will be determined in accordance with applicable law and the terms disclosed during purchase.

Customs clearance processes may affect delivery times.

11. Returns, Refunds & Cancellations

Returns, refunds, exchanges, cancellations, damaged or faulty products, failed deliveries, and change-of-mind returns are governed by our Returns, Refunds & Cancellations Policy.

Nothing in these Terms or our Returns Policy excludes, restricts, or modifies any rights available under Australian Consumer Law.

If a product is faulty, damaged, unsafe, incorrectly supplied, or significantly different from its description, you may be entitled to a remedy under applicable Australian Consumer Law.

For change-of-mind returns, eligibility requirements, return shipping costs, return locations, processing times, and other conditions are explained in our Returns, Refunds & Cancellations Policy.

12. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded where Australian Consumer Law applies.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, or other remedy where a product:

Has a major problem
Is unsafe
Is significantly different from its description or sample
Is not fit for its usual purpose
Does not perform as represented
Has a minor problem that cannot be fixed within a reasonable time

These rights apply in addition to any voluntary store policy, warranty, or guarantee offered by Lorien Maison.

Nothing in these Terms is intended to limit any consumer right or remedy that cannot legally be excluded.

13. Optional Third-Party Tools

Our website may provide access to third-party tools, applications, integrations, payment services, analytics tools, tracking services, or other technologies that we do not directly own or control.

These services may be provided on an “as available” basis.

Third-party tools may be subject to their own terms, policies, privacy practices, and service conditions.

We recommend reviewing the terms and privacy policies of third-party providers before using their services.

14. Third-Party Links

Our website may contain links to external websites, payment providers, social media platforms, applications, or services operated by third parties.

We do not control all third-party websites and cannot guarantee their content, availability, accuracy, privacy practices, or security.

Transactions or communications you conduct directly with third parties may be governed by the relevant third party's terms and policies.

We recommend reviewing those terms before using third-party services.

15. User Content, Reviews & Submissions

If you voluntarily submit reviews, comments, suggestions, ideas, photographs, videos, feedback, or other content to Lorien Maison, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, translate, distribute, and display that content for legitimate business, website, customer service, and marketing purposes, where legally permitted.

You must not submit content that is:

False or misleading
Unlawful or harmful
Offensive, abusive, or discriminatory
Defamatory
Infringing intellectual property rights
Containing viruses, malware, spam, or harmful code
Violating another person's privacy or legal rights

We may remove, decline to publish, or moderate user content where reasonably necessary.

16. Intellectual Property

Unless otherwise stated, content appearing on our website, including:

Text
Images
Graphics
Product names
Logos
Layouts
Designs
Icons
Videos
Website materials

is owned by or licensed to Lorien Maison or its relevant rights holders.

You may use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, sell, exploit, republish, or otherwise use protected website content without appropriate permission.

17. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that personal information may be collected, processed, stored, and disclosed as described in that policy.

This may include sharing information reasonably necessary to complete your order with:

Our fulfilment warehouse
Logistics providers
Shipping carriers
Payment processors
Customer support providers
Website and technology providers
Other service providers involved in operating our business

18. Errors, Inaccuracies & Omissions

From time to time, information on our website may contain errors, inaccuracies, or omissions relating to:

Product descriptions
Prices
Promotions
Offers
Shipping costs
Estimated transit times
Product availability
Images
Measurements or specifications

Where legally permitted, we may correct errors, update information, or cancel affected orders.

If an order is materially affected by an error, we will provide an appropriate solution, which may include contacting you, correcting the order, or cancelling and refunding the affected purchase.

19. Prohibited Uses

You must not use our website, products, services, checkout, or content:

For an unlawful purpose
To encourage or participate in unlawful activity
To violate applicable laws or regulations
To infringe our intellectual property rights or the rights of others
To harass, abuse, threaten, defame, or discriminate against another person
To submit intentionally false or misleading information
To upload or transmit malware, viruses, or malicious code
To collect personal information about others without lawful authority
To spam, phish, pharm, pretext, scrape, or interfere with website security
To circumvent security or access controls
To fraudulently misuse promotions, discounts, refund processes, chargebacks, or payment systems

Violation of these requirements may result in restriction or termination of access to our services where appropriate.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Lorien Maison and WHESANTOS, LLC are not liable for indirect, incidental, special, or consequential losses arising from use of our website, products, or services.

Nothing in these Terms excludes, restricts, or modifies any guarantee, liability, right, or remedy that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

Where liability cannot legally be excluded but may lawfully be limited, liability will be limited only to the extent permitted by applicable law.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lorien Maison, WHESANTOS, LLC, and their applicable owners, managers, employees, contractors, service providers, warehouse partners, logistics providers, shipping partners, and affiliates from claims, losses, liabilities, or expenses arising directly from:

Your material breach of these Terms
Your unlawful misuse of the website
Your violation of applicable law
Your infringement of third-party rights
Fraudulent, abusive, or unlawful conduct

This clause does not limit any consumer guarantee, statutory right, or remedy that cannot legally be excluded.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the maximum extent permitted by law.

If necessary, the affected provision may be severed without affecting the validity of the remaining provisions.

23. Termination

These Terms remain applicable while you use our website or services.

You may stop using our website at any time.

We may restrict, suspend, or terminate access where a user materially breaches these Terms, misuses the website, engages in suspected fraud, or violates applicable laws.

Termination does not affect rights or obligations that arose before termination, including:

Payment obligations
Refund rights
Consumer guarantees
Privacy obligations
Legal remedies

24. Governing Law & Australian Consumer Rights

Lorien Maison is operated by WHESANTOS, LLC, a company registered in the State of Florida, United States, and sells exclusively to customers in Australia.

These Terms are intended to operate consistently with mandatory consumer protection laws applicable to our Australian customers.

Nothing in these Terms excludes, restricts, or modifies any mandatory rights or protections that apply under Australian Consumer Law.

Customers may also have rights under other laws that apply to them depending on their circumstances.

25. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, services, website, fulfilment arrangements, technology, or legal obligations.

The latest version will be published on this page.

Updated Terms apply from the date they are published, except where applicable law requires a different effective date.

We encourage customers to review these Terms before placing an order.

Links to Our Policies

Terms of Service: https://lorienmaison.com/policies/terms-of-service

Shipping Policy: https://lorienmaison.com/policies/shipping-policy

Return & Refund Policy: https://lorienmaison.com/policies/refund-policy

Privacy Policy: https://lorienmaison.com/policies/privacy-policy

Transactions Policy: https://lorienmaison.com/pages/transactions-policy

Contact Information: https://lorienmaison.com/pages/contact

Cookie Policy: https://lorienmaison.com/pages/cookie-policy

Contact Us

We are available to assist with questions relating to orders, delivery, returns, refunds, products, and these Terms.

Email: contact@lorienmaison.com

Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (AEST)

Typical Response Time: within 24 business hours

Email is our primary support channel and is recommended for customers in Australia.

Who We Are

Lorien Maison is an online womenswear retailer operated by WHESANTOS, LLC, a company registered in the State of Florida, United States.

We are not an Australian-registered entity.

We sell and ship exclusively to customers in Australia, with all prices displayed and charged in Australian Dollars (AUD).

Registered Business Address:
WHESANTOS, LLC
2810 SW 104th Ct
Miami, FL 33165-2723
United States

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

The registered business address and fulfilment warehouse are provided for business and operational reference.

Do not send product returns to either address unless you have first received written return instructions from our customer support team.

Your Rights

As Lorien Maison sells products to consumers in Australia, your purchase may be protected by Australian Consumer Law.

Nothing on this website or in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under Australian Consumer Law.