Privacy policy

We appreciate your interest in our website. Protecting your personal information is very important to us.

This Privacy Policy explains how Lorien Maison (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This policy applies to users in Australia who access, browse, create an account, or purchase from our website.

1. Responsible Entity

The entity responsible for handling personal information on this website is:

Shop Name: Lorien Maison
Company Name: Izu Dk Growth
Company Registration Number: 0008053777

Business Address:
1029 Mountain Rd Pl Ne Albuquerque NM 87110 - United States

Email: contact@lorienmaison@gmail.com
Telephone: +1 505 305 5717

Support hours: Mon-Fri: 8:00 AM - 5:00 PM (AEST)

We aim to respond within 24 business hours.

2. Personal Information We Collect

When you use our website, place an order, contact us, or create an account, we may collect personal information including:

Full name
Email address
Billing address
Delivery address
Telephone number, if provided
Order details
Transaction details
Customer support messages
IP address and device information
Website usage information, such as pages visited and browsing activity

We collect personal information only where reasonably necessary for our business activities, including processing orders, delivering products, providing support, improving our website, and complying with legal obligations.

3. Access Data & Website Hosting

When you visit our website, certain information may be automatically collected through your browser or device. This may include:

Visited pages
Date and time of access
Referrer URL
Browser type and version
Operating system
Device type
IP address, anonymised or truncated where possible
Website performance and security data

This information is used to ensure website functionality, security, performance, fraud prevention, and a better browsing experience.

Relevant Australian Privacy Principles: APP 3, APP 5 and APP 6.

Website Hosting Provider

Our website is hosted by Shopify.

Hosting provider: Shopify
Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Personal information may be processed by Shopify and its service providers in accordance with Shopify’s own privacy practices and applicable laws.

4. Cookies & Similar Technologies

Our website uses cookies and similar technologies to provide essential website functions and improve your shopping experience.

Types of cookies we may use include:

Essential cookies, such as cart and checkout functionality
Functional cookies, such as remembering preferences
Analytics cookies, such as Shopify analytics
Advertising and marketing cookies, where enabled and legally permitted

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features, including cart and checkout functionality.

Relevant Australian Privacy Principles: APP 3, APP 5 and APP 6.

5. Contacting Us

When you contact us by email, contact form, or customer support channel, we may process the information you provide, including:

Name
Email address
Order number, if applicable
Message content
Any additional information you choose to provide

We use this information to respond to your enquiry, provide customer support, resolve issues, and keep records where legally or commercially necessary.

Your information is retained only for as long as necessary to handle your request, comply with legal obligations, or protect our legitimate business interests.

Relevant Australian Privacy Principles: APP 3, APP 5 and APP 6.

6. Customer Accounts & Orders

When you create an account or place an order, we collect and process the personal information necessary to complete your purchase and deliver your order.

This may include:

Full name
Billing address
Delivery address
Email address
Telephone number, if provided
Order details
Product preferences
Transaction details

We use this information to:

Process your order
Confirm your purchase
Arrange shipping and delivery
Provide customer support
Handle returns, refunds, or exchanges
Prevent fraud and unauthorised transactions
Comply with tax, accounting, and legal obligations

Relevant Australian Privacy Principles: APP 3, APP 5 and APP 6.

7. Payment Processing

Payments on our website are processed securely through the payment methods made available at checkout, which may include Shopify Payments, PayPal, credit card providers, or other payment service providers.

Depending on the payment method you choose, the following information may be transmitted to the relevant payment provider:

Full name
Billing address
Payment details
Order details
Transaction details

We do not store full payment card details on our own servers. Payment data is processed directly by the relevant payment service providers in accordance with their own privacy policies and security standards.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy
PayPal Privacy Policy: https://www.paypal.com/privacy

Relevant Australian Privacy Principles: APP 3, APP 5 and APP 6.

8. Shipping & Logistics

To deliver your order, we share the necessary information with our warehouse, fulfilment partner, or shipping carrier responsible for processing and delivering your order.

Our warehouse address is:

Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

To fulfil your order, we share only the information necessary for shipping and delivery, such as:

Full name
Delivery address
Telephone number, if provided
Order details necessary for fulfilment

We do not provide our warehouse or logistics partners with unnecessary payment information. They receive only the information required to prepare, ship, and deliver your order.

Relevant Australian Privacy Principles: APP 6 and APP 8.

9. Analytics & Website Statistics

We may use Shopify analytics and similar website statistics tools to understand how visitors interact with our website. This may include information such as:

Page views
Traffic sources
Device type
General location data
Shopping behaviour on our website
Conversion performance

Where possible, this data is aggregated or anonymised and is used to improve website performance, user experience, product selection, and marketing effectiveness.

Relevant Australian Privacy Principles: APP 3, APP 5 and APP 6.

10. Advertising & Marketing

Where enabled, we may use advertising and marketing tools, including Google Ads, Google Merchant Center, Meta Ads, email marketing platforms, or similar services.

These tools may use cookies, pixels, or similar technologies to:

Measure advertising performance
Show relevant ads
Understand website traffic
Improve campaign effectiveness
Prevent fraud or abuse

You may be able to manage ad preferences through your browser settings, device settings, or the privacy settings provided by the relevant advertising platforms.

We do not sell your personal information.

Relevant Australian Privacy Principles: APP 3, APP 5, APP 6 and APP 7.

11. International Data Transfers

Your personal information may be processed, stored, or disclosed outside Australia, including in countries such as China, Europe, the United States, or other locations where our service providers, hosting providers, logistics partners, or payment processors operate.

This may occur for purposes including:

Website hosting
Order fulfilment
Payment processing
Shipping and logistics
Customer support
Fraud prevention
Analytics and advertising

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle personal information in a manner consistent with applicable privacy obligations.

Relevant Australian Privacy Principle: APP 8.

12. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

Secure checkout technology
Restricted access to customer information
Use of trusted service providers
Website security monitoring
Administrative, technical, and organisational safeguards

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Handling returns, refunds, and disputes
Meeting accounting, tax, legal, and regulatory obligations
Preventing fraud and protecting our business

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it where legally permissible.

14. Your Privacy Rights

Under Australian privacy laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Request deletion of your personal information where legally permissible
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Make a privacy complaint

Requests can be sent to:

Email: contact@lorienmaison.com

We may need to verify your identity before responding to certain requests.

If you believe your privacy rights have been breached, you may contact us first so we can investigate and respond. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send updates, offers, product news, and promotional content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not send marketing communications where you have opted out.

Relevant Australian Privacy Principle: APP 7.

16. Children’s Privacy

Our website is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete the information where required.

17. Links to Other Websites

Our website may contain links to third-party websites, apps, payment providers, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.