Privacy policy

Privacy Policy

We appreciate your interest in Lorien Maison. Protecting your personal information is important to us.

This Privacy Policy explains how Lorien Maison (“we”, “us”, or “our”) collects, uses, stores, processes, and discloses personal information in connection with our website and services.

This policy is intended to operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) where they apply to our activities.

This policy applies to customers and users in Australia who access or browse our website, create an account, contact us, or purchase products from Lorien Maison.

1. Responsible Entity

The entity responsible for operating Lorien Maison and handling personal information through this website is:

Store Name: Lorien Maison
Company Name: WHESANTOS, LLC
Registered In: State of Florida, United States

Registered Business Address:
2810 SW 104th Ct
Miami, FL 33165-2723
United States

Email: contact@lorienmaison.com

Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (AEST)

We aim to respond to customer enquiries within 24 business hours.

2. Personal Information We Collect

When you use our website, place an order, create an account, subscribe to communications, or contact us, we may collect personal information including:

  • Full name
  • Email address
  • Billing address
  • Delivery address
  • Telephone number, where provided
  • Order information
  • Transaction information
  • Customer support communications
  • IP address
  • Device and browser information
  • Website usage and browsing information
  • Information you voluntarily provide to us

We collect personal information where reasonably necessary to operate our business, process orders, deliver products, provide customer service, maintain our website, prevent fraud, improve our services, and comply with applicable legal obligations.

3. Access Data & Website Hosting

When you access our website, certain technical information may be collected automatically through your browser, device, or website technologies.

This information may include:

  • Pages visited
  • Date and time of access
  • Referrer URL
  • Browser type and version
  • Operating system
  • Device type
  • IP address, anonymised or truncated where possible
  • Website performance information
  • Security and fraud-prevention information

This information may be used to maintain website functionality, security, performance, fraud prevention, analytics, and the overall browsing experience.

Website Hosting Provider

Our online store is hosted by Shopify.

Shopify and its service providers may process personal information necessary to host and operate our online store in accordance with their own privacy practices and applicable laws.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

4. Cookies & Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to provide essential website functions and improve the shopping experience.

These technologies may include:

  • Essential cookies for features such as shopping cart, checkout, security, and account functions
  • Functional cookies used to remember preferences and website settings
  • Analytics cookies used to understand website performance and visitor activity
  • Advertising and marketing cookies where enabled and legally permitted

You can manage or disable cookies through your browser or device settings.

Please note that disabling certain cookies may prevent parts of the website, including cart and checkout functions, from working correctly.

5. Contacting Us

When you contact us by email, website form, or another customer support channel, we may process information including:

  • Your name
  • Email address
  • Order number, where applicable
  • Your message
  • Photos, videos, or documents you choose to provide
  • Any additional information necessary to handle your enquiry

We use this information to respond to enquiries, provide customer support, investigate issues, process requests, and maintain appropriate business records.

We retain this information only for as long as reasonably necessary for these purposes or as required by applicable law.

6. Customer Accounts & Orders

When you create a customer account or place an order, we collect and process information necessary to complete the transaction and deliver your products.

This may include:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number, if provided
  • Order information
  • Product selections or preferences
  • Transaction information

We may use this information to:

  • Process and confirm your order
  • Arrange fulfilment and delivery
  • Communicate order updates
  • Provide customer support
  • Handle returns, refunds, or exchanges
  • Detect and prevent fraud or unauthorised transactions
  • Maintain accounting and business records
  • Comply with applicable tax, legal, or regulatory obligations

7. Payment Processing

Payments made through our website are processed through the payment methods available at checkout.

These may include Shopify Payments, PayPal, credit or debit card providers, digital wallets, or other payment service providers made available from time to time.

Depending on the payment method you select, information transmitted to the relevant payment service provider may include:

  • Full name
  • Billing address
  • Payment information
  • Order information
  • Transaction information

We do not store full payment card information on our own servers.

Payment information is processed directly by the relevant payment provider in accordance with its privacy policy, security requirements, and applicable laws.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy
PayPal Privacy Policy: https://www.paypal.com/privacy

8. Shipping & Logistics

To prepare, fulfil, and deliver orders, we may share necessary personal information with our fulfilment partner, warehouse, shipping carrier, logistics provider, customs provider, or other parties involved in delivery.

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

Information shared for fulfilment and delivery may include:

  • Full name
  • Delivery address
  • Telephone number, where provided
  • Order information necessary for fulfilment

Our warehouse and logistics partners are not provided with unnecessary payment information.

They receive only the information reasonably required to prepare, ship, track, and deliver the order.

9. Analytics & Website Statistics

We may use Shopify analytics and similar website measurement tools to understand how customers and visitors interact with our website.

Analytics information may include:

  • Page views
  • Traffic sources
  • Device type
  • General location information
  • Website browsing behaviour
  • Shopping behaviour
  • Conversion performance

Where appropriate, this information may be aggregated or anonymised.

We use analytics information to improve website performance, customer experience, product selection, fraud prevention, and marketing effectiveness.

10. Advertising & Marketing

Where enabled, we may use advertising, marketing, and measurement services such as:

  • Google Ads
  • Google Merchant Center
  • Meta advertising services
  • Email marketing platforms
  • Other similar advertising or analytics services

These services may use cookies, pixels, tags, or similar technologies to:

  • Measure advertising performance
  • Understand website traffic
  • Measure conversions
  • Provide relevant advertising
  • Improve marketing campaigns
  • Detect fraud, abuse, or invalid activity

You may be able to manage advertising preferences through your browser settings, device settings, or privacy controls offered by the relevant advertising platforms.

We do not sell your personal information.

11. International Data Transfers

Lorien Maison is operated by a company registered in the United States and sells to customers in Australia.

Our fulfilment operations also involve a warehouse located in China.

As a result, personal information may be processed, stored, or disclosed outside Australia, including in:

  • United States
  • China
  • Europe
  • Other countries where our service providers, hosting providers, payment processors, logistics partners, or technology providers operate

International processing may occur for purposes including:

  • Website hosting
  • Order fulfilment
  • Payment processing
  • Shipping and logistics
  • Customer support
  • Fraud prevention
  • Analytics
  • Advertising and marketing

Where we disclose personal information to overseas recipients, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled consistently with applicable privacy requirements.

12. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures may include:

  • Secure checkout technologies
  • Restricted access to customer information
  • Use of established service providers
  • Website and transaction security monitoring
  • Administrative safeguards
  • Technical safeguards
  • Organisational security measures

However, no method of internet transmission or electronic storage is completely secure.

While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable legal, tax, accounting, regulatory, or business obligations.

This may include retaining information for purposes such as:

  • Processing and fulfilling orders
  • Providing customer support
  • Handling returns and refunds
  • Managing payment or delivery disputes
  • Maintaining accounting and tax records
  • Complying with legal obligations
  • Preventing fraud
  • Protecting our legal and business interests

When personal information is no longer reasonably required, we may delete, destroy, or anonymise it where appropriate and legally permissible.

14. Your Privacy Rights

Depending on applicable Australian privacy law and the circumstances, you may have rights relating to your personal information.

These may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information
  • Request deletion of certain information where legally permissible
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Make a privacy complaint

To submit a privacy request, contact:

Email: contact@lorienmaison.com

We may need to verify your identity before providing access to or making changes to personal information.

If you believe your privacy rights have been breached, you may contact us so that we can investigate your concern.

You may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Email Marketing

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address to send:

  • Product updates
  • Promotional offers
  • Store news
  • New product announcements
  • Other marketing communications

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us.

We will take reasonable steps not to send marketing communications after you have opted out.

16. Children's Privacy

Our website is not specifically directed to children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required.

If you believe a child has provided personal information to us without appropriate consent, please contact us at contact@lorienmaison.com.

We will review the matter and take reasonable steps where appropriate.

17. Links to Other Websites

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other external services.

Third-party websites operate independently and may have their own privacy practices.

Lorien Maison is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service you use.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technology, service providers, or website functionality.

The latest version of this Privacy Policy will be published on this page.

Where a “Last updated” date is displayed, it indicates when the policy was most recently revised.

Links to Our Policies

Terms of Service: https://lorienmaison.com/policies/terms-of-service

Shipping Policy: https://lorienmaison.com/policies/shipping-policy

Return & Refund Policy: https://lorienmaison.com/policies/refund-policy

Privacy Policy: https://lorienmaison.com/policies/privacy-policy

Transactions Policy: https://lorienmaison.com/pages/transactions-policy

Contact Information: https://lorienmaison.com/pages/contact

Cookie Policy: https://lorienmaison.com/pages/cookie-policy

Contact Us

We are available to assist with privacy enquiries, orders, delivery, returns, refunds, and product questions.

Email: contact@lorienmaison.com

Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (AEST)

Typical Response Time: within 24 business hours

Email is our primary support channel and is recommended for customers in Australia.

Who We Are

Lorien Maison is an online womenswear retailer operated by WHESANTOS, LLC, a company registered in the State of Florida, United States.

We are not an Australian-registered entity.

We sell and ship exclusively to customers in Australia, with all prices displayed and charged in Australian Dollars (AUD).

Registered Business Address:
WHESANTOS, LLC
2810 SW 104th Ct
Miami, FL 33165-2723
United States

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

The registered business address and fulfilment warehouse address are provided for business and operational reference only.

Do not send returns to either address unless you have received prior written return instructions from our support team.

Your Rights

As Lorien Maison sells products to customers in Australia, applicable Australian consumer and privacy laws may provide protections and rights in connection with your personal information and purchases.

Nothing in this Privacy Policy is intended to exclude, restrict, or modify any right or protection that cannot legally be excluded under applicable Australian law.