Shipping policy

Lorien Maison

Women's fashion made simple, elegant and easy to shop.

Lorien Maison is an online womenswear store created for customers in Australia.

We offer carefully selected women's clothing with secure online payment, clear delivery information and customer support whenever you need help.

Shop With Confidence

When you shop with Lorien Maison, you can expect:

Secure online checkout
Prices shown in Australian Dollars (AUD)
Free standard shipping to Australia
Clear delivery times
30-day eligible returns
Customer support by email

How Delivery Works

Your order goes through two simple steps:

1. Order preparation: 1–3 business days
We prepare, check and pack your order.

2. Delivery: 2–5 business days
Once dispatched, your order is transported to your delivery address in Australia.

Total estimated delivery time: 3–8 business days from the date you place your order.

Business days are Monday to Friday and exclude public holidays.

Delivery may occasionally take longer due to carrier delays, weather, public holidays, customs procedures or other circumstances outside our reasonable control.

Where Your Order Is Shipped From

Orders are prepared and dispatched through our fulfilment partner in Guangdong, China.

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

This allows us to ship our products directly to customers throughout Australia.

Free Shipping Across Australia

We offer free standard shipping on all eligible orders to Australia.

Any optional paid delivery service available for your order will be clearly shown before you complete payment.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email when available.

Tracking may take a short time to update after dispatch while the parcel is transferred to the carrier.

If you have any concerns about your delivery, simply contact our support team.

30-Day Returns

You may request an eligible return within 30 days of receiving your order.

For a change-of-mind return, the product must be unused, unworn and returned in its original condition with the original packaging, labels and tags.

Before returning anything, please contact us for approval and return instructions.

Do not send a return directly to our business address or warehouse without prior written instructions.

Damaged, Faulty or Incorrect Order?

If your product arrives damaged, faulty, incorrect or significantly different from its description, contact us as soon as possible.

Please send:

Your order number
Your full name
A description of the issue
Clear photos or video of the product

We will review your request and provide an appropriate solution in accordance with applicable consumer rights.

Secure Payments

Payments are processed securely through authorised payment providers.

Available payment options are shown at checkout and may include major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Lorien Maison does not store full payment card details on its own servers.

Prices in Australian Dollars

We sell exclusively to customers in Australia.

All prices displayed on our website and charged at checkout are in Australian Dollars (AUD).

Need Help?

Our customer support team is available to help with:

Orders
Delivery
Tracking
Returns
Refunds
Product questions

Email: contact@lorienmaison.com

Support Hours:
Monday to Friday
8:00 AM – 5:00 PM (AEST)

We normally respond within 24 business hours.

About Lorien Maison

Lorien Maison is an online womenswear retailer operated by WHESANTOS, LLC, a company registered in the State of Florida, United States.

We are not an Australian-registered entity. Our online store serves customers exclusively in Australia.

Registered Business Address:
WHESANTOS, LLC
2810 SW 104th Ct
Miami, FL 33165-2723
United States

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

Please do not send returns to either address unless our support team has provided written return instructions.

Your Consumer Rights

As we sell products to consumers in Australia, your purchase may be protected by the Australian Consumer Law.

Nothing on our website is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian Consumer Law.