Transactions Policy

Transactions & Payment Policy

At Lorien Maison, we want your payment experience to be simple, secure and easy to understand.

This policy explains how payments work, which payment methods may be available, what currency we use, how refunds are processed and what happens if a payment does not go through.

Secure Payments

All payments are processed securely through authorised third-party payment providers.

Your payment information is protected using secure encryption technology during checkout.

Lorien Maison does not store your full credit or debit card details on its own servers.

Accepted Payment Methods

You can use any payment method shown at checkout.

Depending on availability, these may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment options available for your order will always be displayed before you complete your purchase.

Currency

All prices on our website are displayed and charged in Australian Dollars (AUD).

If you use a card or payment method issued outside Australia, your bank or payment provider may charge currency conversion or international transaction fees.

These fees are charged by your bank or payment provider and are not controlled by Lorien Maison.

How Payment Works

Placing an order is simple:

  1. Add your products to your cart
  2. Go to checkout
  3. Enter your billing and delivery details
  4. Select your preferred payment method
  5. Review your order
  6. Complete your payment securely

After your payment is successfully completed, you will receive an order confirmation by email.

Your order will begin processing only after your payment has been successfully authorised or completed.

Payment Authorisation

Your bank or payment provider may temporarily authorise or hold the payment amount while the transaction is being confirmed.

If your payment is declined or not completed, your order may not be processed.

Any temporary payment hold is controlled by your bank or payment provider. The time it takes for the funds to become available again depends on their policies.

Payment Failed?

If your payment does not go through, please check:

  • Your card details are correct
  • Your billing address is correct
  • You have enough available funds
  • Your bank has not blocked the transaction
  • Your card allows online purchases
  • Your payment method is currently available

You can also try another payment method or contact your bank.

If you still need help, contact us at contact@lorienmaison.com.

Order & Payment Security

To protect our customers and our business, some orders may be reviewed before processing.

We may review, hold or cancel an order if we reasonably identify:

  • Possible fraud
  • Unauthorised payment use
  • Incorrect billing or delivery information
  • Unusual or suspicious order activity
  • Misuse of discount codes or promotions
  • Payment verification issues
  • An obvious pricing or technical error

We may contact you if additional information is needed to verify an order.

If we cancel an order after receiving payment, an appropriate refund will be issued to the original payment method.

Billing Information

Please make sure your billing information is correct before completing your order.

This may include:

  • Your full name
  • Billing address
  • Email address
  • Telephone number, where required
  • Payment information entered securely at checkout

Incorrect or incomplete information may cause payment problems or delays.

Order Confirmation

After a successful purchase, we will send an order confirmation to the email address provided at checkout.

If you do not receive it, please check your spam or junk folder.

If you still cannot find your confirmation, email us at contact@lorienmaison.com with the name and email address used for your order.

Taxes & Additional Charges

Your order total and any charges collected by us will be shown before you complete payment.

If your bank applies an international transaction fee, currency conversion fee or another banking charge, that fee is determined by your bank or payment provider.

Any customs or import matters are explained separately in our Shipping Policy.

Refunds

Approved refunds are normally returned to the original payment method used for the order.

Once a refund has been approved:

  • Allow approximately 3–7 business days for us to process it, where applicable
  • Allow approximately 5–10 business days for your bank or payment provider to make the funds available

Bank processing times can vary and are outside our control.

Partial Refunds

In some cases, only part of an order may be refunded.

This may happen when:

  • Only some products are returned
  • A promotional discount needs to be recalculated
  • A refund is approved for selected items only
  • Reasonable costs related to a failed delivery may be deducted where permitted by law

We do not charge a restocking fee for approved returns.

For full details, please see our Returns, Refunds & Cancellations Policy.

Chargebacks & Payment Disputes

If you have a problem with your order, payment, delivery or refund, please contact us so we can help investigate the issue.

If a payment dispute or chargeback is opened, we may provide relevant order, payment, tracking and customer communication records to the bank or payment provider reviewing the case.

This does not remove any rights you may have through your bank, payment provider or Australian Consumer Law.

Order Cancellations

You may request to cancel an order within 30 minutes of placing it, as long as the order has not entered processing.

To request a cancellation, email contact@lorienmaison.com as soon as possible.

Once an order has entered processing or has been sent to our fulfilment partner, we may no longer be able to cancel it.

If cancellation is no longer possible, you may still request an eligible return after delivery.

Pricing Errors

We make reasonable efforts to keep all prices accurate.

If an obvious pricing or technical error occurs, we may contact you before processing the order.

You may be given the option to continue with the correct price or cancel the affected order.

If an order is cancelled after payment because of a pricing error, the payment will be refunded to the original payment method.

Your Consumer Rights

Nothing in this policy removes any rights or remedies that you may have under Australian Consumer Law.

If you are legally entitled to a refund, replacement, repair or another remedy, this policy does not limit those rights.

Contact Us

If you need help with a payment, order or refund, contact us at:

Email: contact@lorienmaison.com

Support Hours:
Monday to Friday
8:00 AM – 5:00 PM (AEST)

We normally respond within 24 business hours.

About Lorien Maison

Lorien Maison is an online womenswear retailer operated by WHESANTOS, LLC, a company registered in the State of Florida, United States.

We sell and ship exclusively to customers in Australia. All prices displayed on our website and charged at checkout are in Australian Dollars (AUD).

Registered Business Address:
WHESANTOS, LLC
2810 SW 104th Ct
Miami, FL 33165-2723
United States

Fulfilment Warehouse:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China

Please do not send returns to either address unless our support team has provided written return instructions first.