At Lorien Maison, we are committed to providing a secure, transparent, and reliable payment experience.

This Transactions & Payment Policy explains how payments are processed, which payment methods may be available, how currency is handled, what happens if a payment fails, and how refunds are issued.

By placing an order on our website, you agree to the terms outlined below.

1. Secure Payment Processing

All payments on our website are processed securely through authorised third-party payment service providers.

Your payment details are transmitted using secure encryption technology, including SSL encryption, where applicable.

Lorien Maison does not store full credit card or debit card details on its own servers.

Payment processing is handled by certified payment providers in accordance with applicable security standards, including PCI-DSS requirements where relevant.

2. Accepted Payment Methods

You can pay securely using the payment methods displayed at checkout.

Available payment methods may include:

Visa
Mastercard
American Express
Discover
Dinners Club
PayPal
Apple Pay
Google Pay
Shop Pay

Only the payment methods shown at checkout are available for your order.

3. Currency

All prices on our website are displayed and charged in:

Australian Dollars (AUD)

If you use a payment card, bank account, or payment method issued outside Australia, your bank or payment provider may apply currency conversion fees, international transaction fees, or other charges.

These fees are charged by your bank or payment provider and are not controlled by Lorien Maison.

4. Payment Process

To complete a purchase on our website:

Add your selected item or items to cart
Proceed to checkout
Enter your billing and delivery information
Select one of the available payment methods
Review your order details before confirming payment
Submit your payment through our secure checkout
Receive an order confirmation email after your order is successfully placed

Your order will only be processed once payment has been successfully authorised or completed.

5. Payment Authorisation

When you place an order, your payment method may be authorised before the transaction is fully completed.

In some cases, your bank or payment provider may temporarily hold funds while the payment is being reviewed or authorised.

If your payment is declined, cancelled, or not completed, the order may not be processed.

Any temporary authorisation holds are managed by your bank or payment provider. The time required to release funds may vary depending on their policies.

6. Failed or Rejected Payments

If your payment is unsuccessful, please check that:

Your card or payment details are correct
Your billing address matches your payment method
Your card has sufficient funds
Your bank has not blocked the transaction
Your card is authorised for online or international purchases
Your payment provider is available at the time of purchase

If your payment fails, you may try:

Using another payment method
Contacting your bank or card issuer
Checking whether your card supports online purchases
Trying again later

If you need help, please contact us at:

Email: contact@lorienmaison.com

7. Fraud Prevention & Order Review

For customer protection and business security, some orders may be reviewed before processing.

We reserve the right to refuse, cancel, or place an order on hold if we reasonably suspect:

Fraudulent activity
Unauthorised payment use
Incorrect billing or shipping information
Suspicious order behaviour
Abuse of promotions or discount codes
Payment verification issues
A technical or pricing error

If an order is cancelled after payment has been received, a refund will be issued to the original payment method, unless otherwise required by law.

We may contact you to request additional information before approving or cancelling an order.

8. Billing Information

You agree to provide accurate, complete, and current billing and payment information when placing an order.

This may include:

Full name
Billing address
Email address
Telephone number, if required
Payment details submitted through the secure checkout

Lorien Maison is not responsible for delays, failed orders, payment errors, or cancelled transactions caused by incorrect or incomplete billing information provided by the customer.

9. Order Confirmation

After a successful payment, you will receive an order confirmation email.

The order confirmation email confirms that we have received your order.

If you do not receive an order confirmation email, please check your spam or junk folder first.

If you still cannot find it, contact us at:

Email: contact@lorienmaison.com

Please include the full name and email address used at checkout.

10. Payment Security

We take payment security seriously.

To protect your payment information:

Checkout pages use secure encryption where applicable
Payments are handled by authorised payment providers
Full card details are not stored by Lorien Maison
Fraud prevention systems may be used
Suspicious transactions may be reviewed before fulfilment

Although we take reasonable steps to protect payment information, no online payment system can be guaranteed to be completely risk-free.

11. Taxes, Duties & Additional Charges

Product prices, shipping charges, taxes, and any other applicable checkout charges will be displayed before you complete your purchase.

For orders shipped to Australia, applicable charges shown at checkout will be clearly displayed before payment.

If additional bank fees, currency conversion fees, international transaction fees, or payment provider charges apply, these are determined by your bank or payment provider and are not controlled by Lorien Maison.

Where applicable, customs duties, import charges, or local taxes may be handled in accordance with our Shipping Policy.

12. Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are governed by our Returns, Refunds & Cancellations Policy.

Once a refund is approved and processed, please allow:

3–7 business days for us to process the refund after approval, where applicable
5–10 business days for your bank, card issuer, or payment provider to complete the refund

Processing times may vary depending on your bank or payment provider.

Lorien Maison cannot control delays caused by banks, card issuers, PayPal, or other payment providers.

13. Partial Refunds

Partial refunds may apply in certain cases, including but not limited to:

Partial order returns
Promotional discount recalculations
Approved refunds for selected items only
Deduction of applicable restocking fees for change-of-mind returns
Deduction of reasonable costs related to failed delivery, where permitted by law

Partial refunds are handled in accordance with our Returns, Refunds & Cancellations Policy and applicable consumer laws.

14. Chargebacks & Payment Disputes

If you have an issue with your order, payment, delivery, or refund, please contact us first so we can investigate and help resolve the matter.

Opening a chargeback or payment dispute before contacting us may delay the resolution process.

If a chargeback or payment dispute is opened, we may provide relevant order, delivery, tracking, communication, and transaction records to the payment provider or financial institution handling the dispute.

This does not limit any rights you may have under Australian Consumer Law or through your payment provider.

15. Cancellations

Orders may be cancelled within 30 minutes of being placed, provided the order has not yet entered processing.

To request a cancellation, please contact us as soon as possible at:

Email: contact@lorienmaison.com

Once an order has entered processing or has been sent to a fulfilment partner, cancellation may no longer be possible.

If cancellation is no longer possible, you may still request a return after delivery in accordance with our Returns, Refunds & Cancellations Policy.