Contact Us

We are here to help with orders, delivery, returns and product questions.

Email: contact@lorienmaison.com

Support hours: Monday to Friday, 8:00 AM – 5:00 PM (AEST)

Response time: within 24 business hours

Email is the fastest way to reach us and is recommended for customers in Australia.

WHO WE ARE

Lorien Maison is an online womenswear retailer operated by WHESANTOS, LLC, a company registered in the State of Florida, United States.

We are not an Australian-registered entity. We sell and ship exclusively to customers in Australia, with all prices displayed and charged in Australian Dollars (AUD).

Registered business address:

2810 SW 104th Ct, Miami, FL 33165-2723, United States

Fulfilment warehouse:

Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China

Please note: these addresses are provided for reference only. Do not send returns to either address without prior written approval and return instructions from our support team.

YOUR RIGHTS

As we sell to consumers in Australia, your purchase may be protected by the Australian Consumer Law. Nothing on this website excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.